Once the organisation has been successfully awarded the Customer Service Excellence standard they will be certified as a holder. Organisations will receive a certificate as an acknowledgment of this achievement by their certification body.

The certificate can be displayed by the firm to show that they are certified with the standard. The name of the organisation and contact details will also be included in the Holder’s directory on the Customer Service Excellence website.

We encourage organisations to promote their success through holding their own events within their locality. Information on ways of promoting your achievement is included in the communication tools page.

If you would like us to promote your success by taking part in a case study please do contact us.